Deliver exceptional sales experiences and revolutionize customer service management by creating meaningful connections throughout the customer journey
Welcome to the Future!
We are proud to present you our new and truly cloud-native SAP Sales and Service Cloud!
We decided that the best way to do this is to demonstrate it to you in a very real, hands-on, and freestyle way. That’s why we prepared a series of videos featuring live demonstrations by our Solution Advisors. These videos are a departure from scripted scenarios and mock-ups, offering you a genuine look at our solution in action.
​ We plan to extend this series​ with more great and comprehensive coverage of key features in SAP Sales and Service Cloud. In addition to the videos from a business users' perspective, we will include more expert-led content covering topics like extensibility. Stay tuned!
SAP Sales and Service Cloud Superpowers
​ In today's digitally-driven marketplace, understanding and catering to customer expectations is not merely an option—it's a strategic requirement for businesses aiming for long-term success.
Modern UX
Great Usability
Always Mobile
Real-Time Analytics
AI and ML Support
Flexibility
Smarter Selling and Better Service with Business AI
Unlock the potential of generative AI to enhance customer knowledge, streamline query resolution, and optimize sales productivity.
From the first hello to after-sales service, provide the superior experience for your customers with less effort by harnessing the capabilities of Business AI features directly embedded in SAP Sales and Service Cloud.
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AI & ML Embedded
SAP Sales Cloud
Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with AI-based recommendations.
Let's delve into its possibilities.
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Mobile Sales
Our new native mobile solution gives you instant access to your Sales & Service Cloud anywhere and anytime.
Dashboard & Customer Insights
Let’s take a look at the dashboard and our customer insights view – aka customer 360°.
Opportunity to Quote
We will be guided with next best actions through the opportunity until we provide a quote to the customer.
Pipeline Management
Let’s zoom out and take a look at the entire pipeline and see how we can submit our forecasts.
Digital Selling Workspace
Let’s take a look at the digital selling workspace of our sales representative.
MS Outlook and Teams
The sales process and the collaborative process go hand in hand with our MS Outlook and Teams Integration.
Analytics
We can drill into any dimension of our data with the help of the embedded Analytics powered by SAP Analytics Cloud.
Explore SAP Sales Cloud Capabilities for your Business
SAP Service Cloud
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey.
Let's delve into its possibilities.
Increase customer lifetime value with data-driven personalization in real-time via ​ automated omnichannel journeys.
Watch Video
Drive consistently profitable commerce outcomes with agility, across any business model at scale.
Watch Video
Deliver on your brand promise via a real-time service platform enhancing resolution from predictive, automated, and agent-assisted interactions.
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Close more business, faster with actionable insights and optimize transactions with a deal prediction engine.
Watch Video
Case Management
The Case Management allows us to process step by step all the cases available in our service queue.
​ ​ Agent Desktop
The Agent Desktop identifies any customer contacting us and allows us to serve our customer on the call.
Explore SAP Service Cloud Capabilities for your Business
Experts Videos
Explore more possibilities of extending the SAP Sales Cloud.
Increase customer lifetime value with data-driven personalization in real-time via ​ automated omnichannel journeys.
Watch Video
Drive consistently profitable commerce outcomes with agility, across any business model at scale.
Watch Video
Deliver on your brand promise via a real-time service platform enhancing resolution from predictive, automated, and agent-assisted interactions.
Watch Video
Close more business, faster with actionable insights and optimize transactions with a deal prediction engine.
Watch Video
Administration
This short video gives an overview of how to administer and customize the SAP Sales and Service Cloud.
In-App Extensibility
Take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution.
Extension – Event based with Kyma
Events can trigger powerful serverless functions that can be programmed externally with a programming language of your choice.
​ Extension – Cloud for Project Integration
External solutions can be quickly integrated using a strong combination of mashups and events.
Extension – Low-Code No-Code
Take a look at how easy it is to extend your SAP Sales and Service Cloud with our No-Code Low-Code Platform SAP Build Apps.
​ Extension – Pro-Code
This video shows how you can leverage the SAP Cloud Application Programming Model and the SAP Cloud SDK to develop more great extensions.
Intelligent Sales
Sales organizations are under tremendous pressure to hit financial quotas at the end of each quarter and leverage sales forecasts to track progress, guide sales efforts, and provide upstream transparency but providing sales forecasts can be time consuming, confusing, and error prone. The SAP Sales Cloud, intelligent sales add-on helps organizations refine sales processes and improve forecast accuracy by providing a clear view into pipeline health, opportunity progression, and forecast accuracy levering real-time signals from opportunity interactions.
77% of talent profiles completed, enabling intelligent matching of candidates to positions
Intelligent Sales
Sales organizations are under tremendous pressure to hit financial quotas at the end of each quarter and leverage sales forecasts to track progress, guide sales efforts, and provide upstream transparency but providing sales forecasts can be time consuming, confusing, and error prone. The SAP Sales Cloud, intelligent sales add-on helps organizations refine sales processes and improve forecast accuracy by providing a clear view into pipeline health, opportunity progression, and forecast accuracy levering real-time signals from opportunity interactions.
77% of talent profiles completed, enabling intelligent matching of candidates to positions
Intelligent Sales
Sales organizations are under tremendous pressure to hit financial quotas at the end of each quarter and leverage sales forecasts to track progress, guide sales efforts, and provide upstream transparency but providing sales forecasts can be time consuming, confusing, and error prone. The SAP Sales Cloud, intelligent sales add-on helps organizations refine sales processes and improve forecast accuracy by providing a clear view into pipeline health, opportunity progression, and forecast accuracy levering real-time signals from opportunity interactions.
77% of talent profiles completed, enabling intelligent matching of candidates to positions
Learn More
Looking for more? We collected a list of the most useful resources in regard to the new SAP Sales and Service Cloud.